Shipping & Returns

We want you to love your purchase. Read our policies below.

Shipping Information

Orders ship within 3-5 working days, pending product availability and credit card verification.

You will receive a shipment confirmation email with tracking information once your order has shipped. If you do not receive a shipping confirmation email within 3 business days, please contact info@kiloscent.com.

KILO is not held responsible for shipping carrier delays or for lost or stolen packages.

Returns Policy

There are no returns on KILO products at this time. If our products arrive damaged during shipping, please contact us within 10 days at info@kilo.com with documented photos of the damaged item, and we will be happy to send a free replacement at our discretion.

Domestic & International Shipping

KILO offers free shipping on all orders within Canada for orders over $99 CAD, and free shipping on international orders over $125 CAD. Within each region we offer economy and express methods.

Canada Domestic shipping methods:
Economy: 4-6 business days
Economy Express: 2-3 business days

International shipments are estimated to take 5-15 business days.

Customs, Duties and Taxes

Duties and taxes may be imposed on your order at the point of delivery or after it has been delivered. If you're unsure about if any, or how much duty is required on your order, please contact your local customs office for more information.

Refund and Satisfaction Policy

We are committed to ensuring your satisfaction with our products. If you are not fully satisfied with your purchase, please reach out to us within 10 days of your purchase date. We’ll be happy to assist you with a refund. Please contact our customer support team at info@kilo.com, including your order or receipt details.  

Exchange Policy

We do not offer exchanges on KILO products at this time